Returns & Exchanges
We want you to be 100% satisfied. Learn our policies to easily make a return or exchange.
Our PROVIF Guarantee
We accept returns within the first 7 calendar days from when you receive your order, as long as the product is sealed, in its original packaging, and shows no signs of being altered or consumed.
How to request an exchange or return?
1
Contact Us
Send an email to soporte@provif.com with your order number and photos of the product.
2
Prepare your package
If your request is approved, we will send you a guide. Pack the product securely.
3
Refund or Exchange
Upon receiving and reviewing the product, we will process your refund or ship your new order.
Exceptions
- We do not accept returns of opened products or with broken seals for health and hygiene reasons.
- Clearance items or items with special discounts are not eligible for returns.