Shipping & Deliveries
All the information you need about our delivery times, couriers, and in-store pickup.
Delivery Times
Your order is prepared and leaves our warehouse in Tijuana within 24 to 48 business hours after confirming your payment. Once the package is collected by the courier, the estimated delivery times are:
| Zone | Estimated time |
|---|---|
| Tijuana and metropolitan area | 1 to 2 business days |
| Northwest Mexico (Baja California, Sonora, Sinaloa) | 2 to 3 business days |
| Center and Bajio (CDMX, Jalisco, Querétaro, Guanajuato) | 3 to 5 business days |
| South and Southeast (Oaxaca, Chiapas, Yucatán, Quintana Roo) | 4 to 6 business days |
| Extended or rural areas | Up to 7 business days |
Times are estimated and may vary depending on the assigned courier and the conditions of each zone. Business days do not include Saturdays, Sundays, or holidays.
Shipping Costs
PROVIF offers free shipping on all orders over $999 MXN anywhere in Mexico. For orders below that amount, the shipping cost is automatically calculated during checkout based on your postal code and the package weight.
| Order amount | Shipping cost |
|---|---|
| Over $999 MXN | Free to all Mexico |
| Under $999 MXN | Calculated at checkout based on destination and weight |
Note on equipment: Shipments of gym equipment (benches, bars, racks, machines) may have a special freight cost due to weight and volume. The cost is shown before confirming your purchase, or you can contact us via WhatsApp to quote heavy equipment shipping.
Coverage and Courier
We ship throughout Mexico via YoloEnvío, a logistics platform that connects with the main couriers in the country: FedEx, DHL, Estafeta, UPS, and Redpack. The courier is assigned automatically based on your location to guarantee the best delivery time and the most competitive rate.
You don't need to choose a courier — the system selects the best option for your postal code. All shipments include special reinforced packaging to protect your supplements during transit.
Order Tracking
Once your order leaves the warehouse, you will receive your tracking number and tracking link via email and WhatsApp. With that link, you can track your package in real-time directly on the assigned courier's page.
If you don't receive your tracking guide within 48 business hours after your purchase, contact us via WhatsApp to check your order status.
In-Store Pickup
If you are in Tijuana, you can pick up your order for free at our physical store. Just select the "In-store pickup" option during checkout.
- Address: Blvd. de Las Americas 374, Anexa 20 de Noviembre, 22100 Tijuana, B.C.
- Pickup hours: Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 2:00 PM
- What do you need? Present your order number (received by email) and an official ID
Your order will be ready for pickup within 24 business hours after payment confirmation. We will notify you via WhatsApp when it is available.
What if my order arrives damaged or incomplete?
If your package arrives damaged, opened, or with the wrong product, contact us within 48 hours of delivery so we can solve it. Follow these steps:
- Take photos of the packaging and the product as you received it
- Send the photos to us via WhatsApp at +52 479 103 9562 along with your order number
- Our team will review your case and provide a solution within a maximum of 72 business hours
Solutions may include product reshipment, replacement, or refund depending on each case.
What happens if I am not there when my order arrives?
If you are not present at the time of delivery, the courier will attempt to deliver it again on the next business day. They generally make up to 3 delivery attempts. If after the attempts it was not possible to deliver, the package returns to our warehouse.
In that case, contact us via WhatsApp to coordinate a new shipment. We recommend providing an address where someone is always available to receive, or using the in-store pickup option if you are in Tijuana.
International Shipping
At the moment, PROVIF only ships within Mexico. If you are in San Diego or the United States, you have these options:
- In-store pickup: Visit us at our physical store in Tijuana — many of our San Diego customers cross to pick up their orders
- Virtual nutritional consultation: If you are looking for advice, we offer online consultations for people anywhere in the United States
Exchanges and Returns
We accept returns within 15 calendar days of receiving the order, provided the product is unopened and in its original packaging. For supplements, due to hygiene and safety reasons, we only accept returns of sealed products that have not been opened or tampered with.
To initiate a return:
- Contact us via WhatsApp at +52 479 103 9562 with your order number
- Briefly explain the reason for the return
- We will instruct you on how to send the product back
The refund is processed within 10 business days after receiving the returned product, to the same original payment method.
Returns do not apply to:
- Open or partially consumed products
- Gym equipment with signs of use
- Smoothies or prepared products
Quick Questions
Can I change the shipping address after paying?
Yes, provided the order has not left the warehouse. Contact us via WhatsApp as soon as possible with your order number and the new address.
Do you offer same-day shipping?
We do not guarantee same-day shipping. All orders undergo a preparation process of 24 to 48 business hours before being collected by the courier.
Can I schedule the delivery date?
The delivery date depends on the assigned courier. It is not possible to schedule a specific day or time, but you can track your package in real-time with the guide we send you.
Last updated: September 2026
Do you have any questions about your shipment?
Message us on WhatsApp and we will help you track your order or solve any problem immediately.
Contact Support