Terms and Conditions
Last updated: September 2026
Supplier Identification
PROVIF is a supplements, nutrition, and equipment store based in Tijuana, Baja California, Mexico. By making a purchase or using the services of provif.com, you accept these Terms and Conditions.
- Trade name: PROVIF
- Address: Blvd. de Las Americas 374, Anexa 20 de Noviembre, 22100 Tijuana, Baja California, Mexico
- Phone / WhatsApp: +52 479 103 9562
- Email: online@provif.com
- Business hours: Monday to Friday: 9am - 7pm | Saturday: 9am - 2pm
- Website: www.provif.com
Purpose and Scope
These Terms and Conditions regulate the use of the provif.com website and the purchases made through it. By browsing, registering, or making a purchase on our site, you confirm that you have read, understood, and accepted these terms in their entirety.
These terms apply to:
- Purchases of supplements, vitamins, amino acids, weight management, performance, and wellness products
- Purchases of gym and fitness equipment
- Smoothie orders (where available)
- Nutritional Clinic services (in-person and online consultations)
PROVIF reserves the right to modify these Terms and Conditions at any time. The current version will always be available on this page with its last updated date.
Purchase Requirements
To make a purchase on provif.com you must be over 18 years old or have the authorization of a parent or guardian. By completing an order, you declare that the information provided (name, address, contact, and payment details) is true and complete.
PROVIF reserves the right to cancel orders if it detects false information, fraudulent activity, or misuse of the site.
Products and Descriptions
All products we sell at PROVIF are 100% original and acquired directly from authorized distributors. Each product has an authenticity seal, valid expiration date, and, when applicable, a health registration.
We strive to present accurate descriptions, images, and specifications for each product. However, there may be minor variations in presentation or packaging by the manufacturer. Colors may vary slightly depending on your screen settings.
Regarding dietary supplements: The supplements sold by PROVIF are food products and not medications. They are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions reflect the information provided by the manufacturer. If you have any medical condition, consult your doctor before consuming any supplement.
Prices and Payment Methods
All prices on provif.com are expressed in Mexican pesos (MXN) and include VAT. Prices may change without prior notice, but the price that applies to your purchase is the one shown at the time of completing the order.
Accepted payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Bank transfer / SPEI
- MercadoPago
- PayPal
- Aplazo
The charge to your payment method is processed at the time of confirming your order. If your payment cannot be processed, the order will not be completed and you will be notified by email.
Purchase Process
When placing an order on provif.com, you will receive a confirmation email with your purchase summary and order number. The purchase process is as follows:
- Add the desired products to your cart
- Review your cart and proceed to checkout
- Enter or confirm your shipping address
- Select your payment method and complete the transaction
- Receive your confirmation email with the order details
Email confirmation constitutes PROVIF's acceptance of your order. We reserve the right to cancel an order if the product is out of stock, if we detect an error in the published price, or if we cannot verify the payment information.
Shipping and Deliveries
Shipments are made throughout Mexico via YoloEnvío, a platform that connects with couriers such as FedEx, DHL, Estafeta, UPS, and Redpack. For full information on delivery times, costs, coverage, and the option to pick up in-store, check our Shipping & Deliveries page.
Summary:
- Free shipping on orders over $999 MXN
- Preparation time: 24 to 48 business hours after payment confirmation
- Estimated delivery time: 1 to 7 business days depending on the destination area
- In-store pickup: Available at no cost in our Tijuana store
Delivery times are estimates and may vary depending on the courier and the conditions of each area. PROVIF is not responsible for delays caused by the courier, weather conditions, customs, or events beyond our control.
Right of Cancellation
You can cancel your order without penalty as long as the package has not left our warehouse. To cancel, contact us via WhatsApp at +52 479 103 9562 with your order number as soon as possible.
If the order has already been shipped, it cannot be canceled — in that case, our return policy applies. Refunds for cancellations are processed within 10 business days to the same original payment method.
Returns and Refunds
We accept returns within 15 calendar days of receiving the order, provided the product is unopened and in its original packaging. For detailed information on the return process, consult the corresponding section on our Shipping & Deliveries page.
Conditions for return:
- The product must be sealed, unopened, and with no signs of use
- It must be in its complete original packaging
- You must contact us within 15 calendar days after reception
- It is necessary to present your order number
Returns do not apply to:
- Open or partially consumed supplements (for hygiene and safety reasons)
- Gym equipment with signs of use
- Smoothies or prepared products
- Products purchased on promotion or clearance (unless there is a manufacturing defect)
Refund process: Once the returned product is received and verified, the refund is processed within 10 business days to the same original payment method.
Damaged or incorrect product: If you receive a damaged, opened, or different product than what you ordered, contact us within 48 hours of delivery with photos of the packaging and product. PROVIF will cover the return cost and send you the correct product or process a full refund.
Warranties
In accordance with the Federal Consumer Protection Law, all products sold by PROVIF have a warranty against manufacturing defects. If a product has a manufacturing defect, contact us within 30 days of purchase to claim the warranty.
The warranty does not cover:
- Damage due to misuse or improper storage of the product
- Opened products where the defect is not attributable to the factory
- Normal wear and tear on gym equipment
- Products modified or altered by the consumer
For gym equipment, the manufacturer's warranty may be longer and is specified in the details of each product.
Nutritional Clinic
PROVIF offers nutritional consultation services through its Nutritional Clinic, with in-person care in Tijuana and virtual consultations via video call. By scheduling a consultation, you accept the following conditions:
- Nutritional consultations are provided by certified nutritionists
- Nutritional plans are personalized and for the exclusive use of the patient
- Information provided during the consultation is confidential
- Consultations do not substitute medical care — if you have a health condition, consult your doctor
- Cancellations must be made at least 24 hours in advance; otherwise, the consultation is considered taken
- Nutritional plans and materials delivered are the intellectual property of PROVIF and may not be reproduced or distributed
Intellectual Property
All content on the provif.com site — including text, images, logos, designs, videos, and software — is the property of PROVIF or used with authorization, and is protected by Mexican intellectual property and copyright laws.
It is prohibited to:
- Copy, reproduce, or distribute site content without written authorization
- Use the PROVIF name, logo, or brand for unauthorized commercial purposes
- Extract data from the site in an automated manner (scraping) without consent
Unauthorized use of any site content may result in legal action under the Industrial Property Law and the Federal Copyright Law.
Personal Data Protection
PROVIF is committed to protecting your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP). To learn in detail how we collect, use, store, and protect your information, read our Privacy Notice.
In summary:
- We only collect the data necessary to process your order and provide you with service
- We do not share your personal information with third parties for advertising purposes
- You can exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition) by contacting us by email at online@provif.com
- We use technical and administrative security measures to protect your information
Website Usage
By using provif.com you agree to do so in a lawful and respectful manner. It is prohibited to:
- Use the site for illegal or unauthorized purposes
- Attempt to access restricted areas of the site or its servers
- Transmit viruses, malware, or malicious code
- Perform activities that interfere with the normal operation of the site
- Provide false information in registration or purchase forms
- Resell PROVIF products without authorization
PROVIF reserves the right to restrict access to any user who breaches these terms.
Limitation of Liability
PROVIF will not be liable for indirect, incidental, or consequential damages arising from the use of the website or the products purchased. Our maximum liability is limited to the amount paid for the product or service in question.
PROVIF is not responsible for:
- Temporary site interruptions due to maintenance or technical causes
- Typographical errors in site content that are corrected promptly
- Delays in delivery caused by the courier or force majeure events
- Individual results from the use of supplements, as these depend on multiple factors such as diet, training, and personal conditions
- Improper use of gym equipment resulting in damage or injury
Dispute Resolution
For any disagreement with your purchase, we invite you to contact us first via WhatsApp at +52 479 103 9562 or by email at online@provif.com to seek a direct solution. Our team is committed to responding within a maximum of 72 business hours.
If we do not reach an agreement, you can file a complaint with the Federal Consumer Protection Agency (PROFECO):
- Website: www.profeco.gob.mx
- Consumer Phone: 55 5568 8722 or 800 468 8722 (toll-free long distance)
Applicable Law and Jurisdiction
These Terms and Conditions are governed by the current laws of the United Mexican States. For any controversy derived from the interpretation or fulfillment of these terms, the parties submit to the jurisdiction of the competent courts in Tijuana, Baja California, Mexico, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.
Contact
If you have questions about these Terms and Conditions, contact us through any of these means:
- WhatsApp: +52 479 103 9562
- Email: online@provif.com
- Physical store: Blvd. de Las Americas 374, Anexa 20 de Noviembre, 22100 Tijuana, B.C., Mexico
- Business hours: Monday to Friday: 9am - 7pm | Saturday: 9am - 2pm